Refund policy
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories, parts, manuals, and included materials
- Accompanied by proof of purchase or order information
Certain products may be subject to additional return requirements or exclusions.
2. How to Request a Return
To request a return, please contact Yard Peak with your order number and a brief description of the reason for the return.
If your return is approved, we will provide instructions regarding where and how to send the item.
Please do not send a return to the business address unless specifically instructed to do so.
3. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
If the return is related to an error on our part or an item arriving damaged or defective, please contact us so we can review the situation and provide appropriate instructions.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us assess the issue and determine the appropriate resolution.
5. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Approved refunds are generally processed within 14 days after the returned item has been received and inspected.
Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to make the refunded amount available in your account.
6. Non-Returnable Items
Certain items may not be eligible for return, including products that are:
- Used, damaged, or altered after delivery
- Missing original components or packaging where required
- Returned after the applicable 30-day return period
- Specifically identified as non-returnable at the time of purchase
7. Exchanges
If you would like to exchange an item, please contact us first. Depending on product availability and the circumstances of the request, we may provide return and replacement instructions.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. Cancellation requests are not guaranteed once an order has entered processing or shipping.
9. Contact Us
For questions regarding returns or refunds, please contact:
Yard Peak
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: yardpeak.shop